UBID Complaints and Reviews

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Main address: 1140 West Thorndale Avenue 60143 Itasca IL
(866) 946-8243, (773) 272-4000, http://www.ubid.com/help/topic38.asp?footer
  • 8 complaints
  • $962 claimed losses
  • $120 average
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  • May 27
  • Online Shopping
  • Chicago, Illinois
  • Online Purchase
  • 37

Since that time, I have not received the items(Sun glasses, computer, 2 watches, etc.). It now shows cancelled on their page. I have written emails to them and said the charges would come off my card but that has not happened. Also bought other items (2 sets of sheets, Some bowls, and 2 flash drives) that had shipping info but they have never arrived to me. I wrote notes to the shipper but... Read more

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  • Nov 27, 2013
  • Auctions and Internet Stores
  • Swarovski Crystal Necklace
  • 41

i placed a bid for a piece of jewelry for my boyfriend in hopes that it would be something nice. it was my first time using ubid so i was unsure of how everything worked but i didnt think i would be this upset with it for my first time! after i placed the order they charged my credit card and send my confirmation saying thank you for your order. when i went to "my page" on the ubid website and... Read more

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  • Oct 17, 2013
  • Advertisements and Cons
  • Tv Damage
  • 30

I ordered the TV in good faith and when it arrived it was broken. I called up some telephone numbers via e mail to no to try to get info on how to return TV. When I called I got a promotional for a cruise and to join Comcast. I finally gave up wrote a letter enclosed in package and sent by UPS to your warehouse. I receiver an arrival date through their tracking system and have not heard a... Read more

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  • Jun 20, 2013
  • Laptops and Tablets
  • Dell Laptop
  • 31

Ubid states they are a certified Windows OS reseller for refurbished computers. I purchased a Dell Latitude E6400 Laptop PC - Intel Core2 Duo 2.26Ghz Windows 7 on 12/20/2011. It failed to operate properly on 3/26/2013 and the software requested the Certificate of Authenticity (COA) 25 character key code. According to Windows, it is required to be either on a label attached to the laptop, in... Read more

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  • Oct 19, 2011
  • Auctions and Internet Stores
  • Albuquerque, New Mexico
  • Computer Monitor
  • 1
  • 1
  • 30

On 08-25-11 I purchased a monitor from Ubid.com, after 2 weeks I received my merchandise, after opening the package, there was no power cord included. On 09-09-11 I contacted ubid.com per telephone and advised the rep. that I need a RMA# and a mailing ticket for FED EX to send the merchandise back. I was e-mailed all the information and the same day I send the merchandise back to ubid.com My... Read more

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  • Jan 13, 2011
  • Auctions and Internet Stores
  • Waukegan, Illinois
  • Apad Tablet
  • 102

Not worth the hassle if ANYTHING goes wrong with your purchase. THey do not stand behind their products or give you access to the supplier. Do not use uBid. There is no response to multiple emails. THe hold times on the 800 customer support line are always over 1 hour. THe customer service is simply non-existent and it's just not worth the risk. Not worth the hassle if ANYTHING goes wrong... Read more

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  • Jul 13, 2009
  • Auctions and Internet Stores
  • Boston, Massachusetts
  • 72

heck a doddle doo my computer came no warranty what can i do about it works good problems down the road with no warranty i called the phone number listed no answer i paid eight hundred and its all good except for the warranty part has anyone purchased a new computer off ubid without a warranty sold with a two year warranty one heck of a good buy came with a printer no warranty with printer gotta... Read more

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  • Oct 11, 2008
  • Auctions and Internet Stores
  • San Antonio, Texas
  • 39

This company can zap a customer's credit card immediately for a purchase, ship a DAMAGED product necessitating a return (it was supposed to be refurbished), incur a major undertaking on customer's part to get an RMA issued, and then in so many words tell the customer that it will take a massive technical operation to properly refund the customer's funds. Unfortunately, this has... Read more

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